WE'RE HERE TO HELP
Contact Hamfai
Have a custom product idea, a bulk order, or a question about your order? Tell us what you need. Our team is here to help you explore product options and discuss your project requirements.
How Can We Help You?
Custom Product Inquiries
Have artwork, a character design, a logo, or a new product idea? Tell us which product you are interested in and what you would like to customize.
Bulk Orders & Special Requests
Planning a merchandise collection, event order, or larger production run? Include your estimated quantity, product type, and any special requirements in your message.
Order Support
Need help with an existing order? Please include your order number, product name, and a clear description of the issue so our team can better understand your request.
Tell Us About Your Project
The more details you share, the easier it is for us to understand your needs and help you find the right custom product.
Product type: Tell us what you want to customize, such as acrylic keychains, standees, pins, or magnets.
Order quantity: Include your estimated quantity and the number of different designs.
Artwork & specifications: Share your design, preferred size, material, finish, or other special requirements.
Target delivery date: Let us know your deadline if your order is for an event or a scheduled launch.
Existing order? Please include your order number and a brief description of how we can help.
Tip: If your artwork is ready, mention that in your message. Our team can advise you on the next steps for submitting your files.
CONTACT FAQ
Before You Contact Us
What information should I include in a custom product inquiry?
Please include the product you are interested in, your estimated order quantity, preferred size or materials, and any special requirements. If you already have artwork, mention the file format and whether you have multiple designs.
Can I contact Hamfai about bulk orders or special designs?
Yes. Contact us with your estimated quantity, design requirements, and intended use. We can review your request and discuss the available product options and production requirements.
What should I include when asking about an existing order?
Please provide your order number, the product involved, and a clear explanation of your question or concern. If the issue involves a product defect or incorrect quantity, include relevant photos where possible.
Can I send my artwork with my inquiry?
If the contact form supports file attachments, you can include your artwork there. Otherwise, describe your design requirements in the message and ask our team how to submit your files. Product-specific file requirements may vary.
Where can I find product options and pricing?
Visit the relevant product page to review available customization options and displayed pricing. For larger quantities, multiple designs, or special requirements, contact us with your project details.
Ready to Create Something?
Explore our custom products and find the right starting point for your next creative project.
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