Hamfai FAQ

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Pre Sale Questions

What is your minimum order requirement?

The minimum order required for all our product styles is 3 piece.

I have no artwork, can you help?

Yes, absolutely! We offer FREE art and design services with every order!

After I place my order, when will I receive my products?

Our delivery times range between one and four weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed).

However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.

What if I need to make changes or cancel my order after it's in production?

Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. It will be processed as a new order.

How should I supply my own artwork to you?

Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. We also accept .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4 times larger than the pin size).

We highly recommend the use of Pantone Matching System colors in your art in order to reproduce the colors you require. For our Printed Pins, artwork should be at least 300 dpi or higher.

Will I receive an art proof before you produce my order?

If the customized products are less than 50, we will directly produce them according to the standard;

If there are more than 50 products; we will send you a proof after receipt of your order and will not produce your order until we get your approval of the artwork.

Do you offer a discount to non-profit organizations?

Yes, we offer a extra 10% discount off our regular prices to 501(c) organizations.

Can you replicate my logo and design exactly?

Yes, we are able to replicate just about any design.

After sale Question

Yes, we are able to replicate just about any design.

No.  Once production has started, we can only use the originally approved layout.

If you want to change the design, it must be treated as a separate order altogether.

Can I update the order quantity during the proofing process?

Yes, please let us know via email and we will update accordingly.  We’ll send an updated checkout link for the balance if you wish to increase the quantity or we’ll initiate the appropriate refund if you wish to decrease the quantity.

Can I return my order if I do not like it?

We can only accept returns for quality issues.  Please send us a picture and detailed description of the issue and we will address it accordingly as soon as possible.

Since our orders are completely custom, we cannot accept returns that are unrelated to quality issues.

What is your refund policy?

We will only issue a refund if you cancel during the proofing stage and we’ve already captured payment.

All other sales are final.

If you receive a product that in some way does not match the approved layout, please send us a picture and detailed description of the issue and we will address it accordingly as soon as possible.

What if I receive the incorrect quantity?

If the order quantity exceeds 50,We typically send a few extras with each order so chances are you will receive more pins than ordered.

If for some reason you receive fewer pins than ordered, we will rush the outstanding balance to you free of charge.

Will I receive tracking information when my order ships?

Yes.  Once the order ships, we will send an update to the email address we have on file containing the relevant tracking information.

Can I change the delivery address after I order?

Yes, we can change the address.  We ask that you please inform us of any change as soon as possible.

We work very closely with FedEx and other freight forwarders but it is very difficult to re-route a package once it is in transit.