FREQUENTLY ASKED QUESTIONS
We heat the plastic, which becomes liquid. When in heated liquid condition, thermoplastic can be molded. Then cooling and hardening, molding into shape. You can choose to print single side or double side and coated with clear epoxy. Or contact our designer to help you to create your own vibrant acrylic keychain.
If there is a problem with your order, for example, the goods you received were defective or in the wrong quantity. Please contact us within 72 hours of receiving any defect and we will deal with it as soon as possible.
Please send proof to your email or contact [email protected]
We make it easy to cancel your order or individual items anytime before you approve your proofs. Please note that after you approve a proof, you cannot cancel an order.
Of course, you can contact customer service via email to cancel.
But be warned: once all proofs are approved and an order is in production, it’s not possible to cancel. Since reorders skip proofing and go straight to production they also cannot be canceled.
All keychains come individually packaged with a clear poly bag. For an additional cost, you can also purchase a velvet pouch, velvet box, or an acrylic case.