Frequently Asked Questions

Hamfai offers custom acrylic keychains, acrylic standees, pins and badges, fridge magnets, phone grips, stickers, and other personalized merchandise. Product options vary by item, so visit the relevant product page to explore available sizes, shapes, materials, finishes, and accessories.

The minimum order quantity starts at 3 pieces for eligible products. Minimum quantities and available options may vary by product and configuration. Please check the product page for the requirements of your selected item.

Yes. Hamfai supports bulk and wholesale orders for creators, artists, brands, resellers, and events. Quantity-based pricing may be available on eligible products. For larger orders or special requirements, contact our team with your product selection, estimated quantity, and project details.

Yes. You can submit your own artwork, illustrations, photographs, character designs, or brand logo for eligible custom products. Please follow the artwork instructions on the product page and provide a high-resolution file to help achieve a clear print and accurate cut.

Supported formats may include PNG, PSD, PDF, AI, JPG, and CDR, depending on the product and production requirements. High-resolution artwork is recommended. Transparent PNG or PSD files can be useful for designs that require a transparent background, while vector artwork is preferred when available. Please check the specific product page before uploading your files.

For orders of more than 50 pieces, Hamfai arranges a digital design proof for customer confirmation before production.

For orders of 50 pieces or fewer, production is generally arranged directly based on the images and artwork submitted with the order, without a separate design proof.

Physical samples are not included as a standard service. Sampling may be considered for very large orders or upon specific customer request, subject to product feasibility, cost, and confirmation with our team.

If you require a design proof or physical sample, please contact us before placing your order to discuss the available options.

Production time varies by product, order quantity, design complexity, and current workload. Some products list an estimated turnaround of 3–5 business days; please use the estimate shown on your selected product page as the primary reference. Large or complex orders may require additional time.

Changes or cancellations depend on the order status and whether production has started. Once production is underway, changes may not be possible or may incur additional costs. Please contact Hamfai as soon as possible if you need to update your order. Review our Return Policy for the applicable terms.

Shipping time depends on the destination, shipping method, product, and order details. Production time and shipping transit time are separate. Please review the delivery estimate shown for your product or contact us if you have a deadline that your order needs to meet.

Tracking information is provided when available after your order has shipped. Please check the email address used for your order, including your spam or junk folder. If you cannot find your tracking details, contact us with your order information.

Please contact us as soon as possible if your delivery address needs to be changed. Address updates may be possible before dispatch, but changes can become difficult or unavailable once a package is in transit. We cannot guarantee that a carrier will be able to reroute a shipped package.

Please contact Hamfai with your order number, a clear description of the issue, and relevant photos as soon as possible after delivery. We will review the information and advise on the next steps under our applicable policies. For details about returns, refunds, and quality issues, please refer to our Return Policy.